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Get Connected. Get Help.

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211 easily connects you with information and referrals to health and human services resources in your community for every day needs or when you’re in a crisis. If you need help with:

  • Bill Pay Assistance
  • Disaster Services
  • Education
  • Personal and Household Items
  • Employment and Financial Support
  • Food
  • Giving Help
  • Transportation
  • Health Care
  • Housing and Utilities
  • Mental Health
  • Substance Abuse

211 information and referral service is simple and easy to use no matter your age or situation. Reach out… the service is free, confidential, and compassionate.

211 is available:

hours a day

days a week

days a year


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Easily Connect with 211.

Area served: Charlevoix, Emmet, Manistee, Missaukee, Muskegon, Ottawa, and Wexford counties.


Fill out our simple contact form

211 FAQs.

How does 211 work?

The Federal Communication Commission designated 211 for community information and referral services like 9-1-1 is set aside for emergency service. 211 is a comprehensive information and referral (I&R) service that helps find resources that may be able to assist you with health and human services. 211 uses a phone-based translation service that offers over 240 languages.

How do I use 211?

The service can be accessed many ways.

  • Visit
  • Dial 2-1-1 from any phone and you’ll be connected to a trained call specialist 24/7/365. You can also dial our toll-free number, 1-877-211-5253.
  • Text your zip code to 898211 to connect to a resource specialist available Monday – Friday, 8 a.m. – 4:30 p.m.
  • Online chat service available Monday – Friday, 8 a.m. – 4:30 p.m.
  • Email [email protected] with your request and we will respond by close of the next business day.
  • Conduct your own search through our online database.
Do I have to pay to use 211?

No. 211 is free and confidential to everyone. Our staff are trained professionals and follow national standards of excellence.

What if I have an urgent problem, or am in crisis? Can 211 help me?

Yes. While our 211 staff are not counselors or therapists, they’re trained to refer crisis calls to appropriate resources such as a crisis center, or 9-1-1 rescue service in life-threatening situations. Always call 9-1-1 first in a life-threatening emergency.

How is the community resource directory maintained?

Community Access Line of the Lakeshore works daily to maintain an accurate and comprehensive database. Containing over 7,000 local services – as well as regional, state and national services – our resource specialists continually check these resources and reach out to ensure that our data is as up to date as possible. We encourage you to contact us immediately if you find any information to be inaccurate.

The database is the foundation of our 211 service. We’re accredited by the Information and Referral standards established by the National Alliance for Information and Referral Systems (AIRS). AIRS is a professional association with more than 900 nonprofit and government organizations of all types and sizes that rely on AIRS for performance and quality standards, individual professional certification, and educational, networking and training opportunities. We’re also designated by the Michigan Public Service Commission as the 211 Assistance Center for Charlevoix, Emmet, Manistee, Missaukee, Muskegon, Ottawa, and Wexford counties.

How can I get my agency/organization information added to the C.A.L.L 211 community resource directory or update my current information?

There’s no charge to be included in the 211 community resource directory, but agencies and organizations must meet the C.A.L.L. 211 Inclusion/Exclusion Policy. To update your agency/organization information there are a few simple steps to follow. For additional information on either, view our Organizations and Agencies page here.

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