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Who We Are.

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Community Access Line of the Lakeshore (C.A.L.L.) is a 501(c)(3) non-profit organization that strives to be a visible and effective access for those in need of health and human service programs while promoting consumer education and option choices.


To increase access to community services through effective and compassionate information and assistance.


Creating Connections for all community members to thrive.


  • Acknowledging and respecting the diversity of our callers
  • Empowering individuals to make their own informed choices
  • Identifying community needs and advocating for new services where current gaps exist
  • Fostering collaborative relationships
  • Recognizing and enhancing the professional skills of our staff

Why 211 Service Makes a Difference in Your Community.

C.A.L.L.’s programs are designed to build stronger communities by helping residents in Charlevoix, Emmet, Manistee, Missaukee, Muskegon, Oceana, Ottawa, and Wexford counties.

Simple, Quick 24/7/365 link to connect people efficiently and effectively to appropriate services. An easy number to remember, it’s a direct connection to help that can cut through confusion about complex human services and publicize, explain, and help people access new programs.

Partner with local emergency management to assist with emergency events by providing easy access to information that needs to be communicated to all citizens.

Partner with Michigan 211 and state government in helping create greater efficiencies in the delivery of health and human services.

A barometer to identify needs or gaps in service and communicate them to public and private decision-makers and funders.

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How Many People We Help - View Data & Reports.

In August of 2005, Community Access Line of the Lakeshore successfully launched the 211 program in Muskegon County with substantial call numbers that continue to grow to this day. For an in-depth overview of our service including how many people we assisted, and the top health and human services requested, our quarterly and annual reports are available to view or download.

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Help Spread the Word – Marketing Materials.

C.A.L.L. has developed and maintains promotional literature in both English and Spanish. If your agency or organization would like to obtain some of our materials for your facility display or upcoming event, visit our Marketing Materials page.

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Add or Update Your Agency or Organization.

Our resource specialists strive to keep our database up-to-date and as comprehensive as possible so we can better serve our region’s residents. If you would like to have your agency or organization added to our database or would like to update your information, please complete the steps on our Add or Update Agency page.

The C.A.L.L. Administrative Team.

Stacey Gomez

Sara Johnson
Resource Manager

Board of Directors.

Our organization is lead by a cross-section of business, agency and organization leaders that provide support and guidance to achieve our mission. If you’re interested in a seat on our Board of Directors, we’d like to talk with you. Please call 231-733-1155 to inquire about how you can join us.

Organization Represented Name
Trinity Health Jennifer Bailey, President
Ottawa County Community Mental Health Anna Bednarek, Vice President
Community Member Elizabeth Johnson, Secretary/Treasurer
City of Muskegon Oneata Bailey
City of Norton Shores Anthony Chandler
Harbor Steel Jason Balavitch
Mercy Health – Health Project Stevi Riel
Ottawa Area Intermediate School District Heather Eizenga
Professional Med Team Shawn Lazarock
Senior Resources Lisa Tyler
Shape Corp Chuck Michele
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